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Sharyn Morrow, CPACC Posts

Published 2023/12/03

IDPD 2023

Today is International Day of Persons with Disabilities (IDPD); a United Nations day that is celebrated every year on the 3rd of December. The theme for 2023 is ‘United in action to rescue and achieve the sustainable development goals for, with and by persons with disabilities.’

Given the multiple crises we are facing today, the world is not on track to reach numerous Sustainable Development Goals (SDGs) targets by 2030. Preliminary findings from the forthcoming UN Disability and Development Report 2023 indicate that the world is even more off-track in meeting several SDGs for persons with disabilities.

Our efforts to rescue the SDGs for, with, and by persons with disabilities, need to be intensified and accelerated, given that persons with disabilities have historically been marginalized and have often been among those left furthest behind.

A fundamental shift in commitment, solidarity, financing and action is critical. Encouragingly, with the adoption of the Political Declaration of the recent SDG Summit, world leaders have recommitted themselves to achieving sustainable development and shared prosperity for all, by focusing on policies and actions that target the poorest and most vulnerable, including persons with disabilities.

United Nations
Ugandan Sign language alphabet drawn on the wall of the Kamurasi Demonstration School in Masindi, Uganda.

Make Disability Advocacy Part of Your Daily Life

From Meryl Evans:

  1. Listen to the voices of people with disabilities.
  2. Be yourself. Always.
  3. Provide two modern communication options always. Online and in person.
  4. Avoid assumptions and ask. Meryl’s example: Getting me an ASL interpreter without asking will deprive someone else who needs the interpreter. There’s a shortage of interpreters. Let’s make sure the right people have access to them.
  5. Understand one person does not represent an entire disability category.
  6. Involve people with disabilities from start to finish and beyond. Pay them for their time. Turning off the sound does not mimic the experience of a person who depends on captioning every day. Refer to No. 4 as companies and product development often make assumptions.
  7. Hire qualified people with disabilities. Data shows that people with disabilities tend to be the most loyal and best workers who bring in more revenue for companies who hire them. The hiring process needs to change.
  8. Make progress with accessibility every day. It can be small steps like adding alternative text (image descriptions) to images. Make captions part of your video creation process.
  9. Skip using overlays on your website to fix accessibility. This isn’t making progress. It’s a step backward.
  10. Avoid hiring speakers who know little about accessibility and disabilities. Some people with disabilities aren’t qualified to speak on these topics.
  11. Ensure XR, virtual reality, and augmented reality are accessible.

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Published 2023/11/30

Artificial Intelligence & Accessibility

Since November 2023, Microsoft Disability Answer Desk callers who are blind or low vision can now use Be My AI™ to handle all types of customer service calls. Everything from Excel spreadsheet formulas to interpreting product instructions and diagrams, rebooting a laptop or installing and updating software, and much more.

Four smartphone screens are displayed to demonstrate the user experience walk-through of connecting with Be My AI™ via Microsoft’s Specialized Help profile in the Be My Eyes app. The first smartphone screen on the far left shows the Microsoft company profile in Be My Eyes. The second smartphone screen shows the screen that appears when a blind user selects “Chat with Be My AI.” Be My AI™ sends a message to the users that reads, “Hello! This is Be My AI™ from Microsoft. How can I assist you today?” The third screen shows the conversation with Be My AI™ continued, where a user asks, “How do I disable Microsoft Outlook?” The fourth and final smartphone screen shows the smartphone camera pointing its rear-facing camera onto a Microsoft Outlook inbox on a computer desktop screen.

This is the first use of AI accepting image inputs to augment traditional customer service for people with disabilities. The global deployment meets what Be My Eyes refers to as the 3S Success Criteria™:

  • Success: a 90% successful resolution rate by Be My AI™ for Microsoft customers who try it. Put another way: only 10% of consumers using AI interactions are choosing to escalate to a human call center agent.
  • Speed: Be My AI™ solves customer issues in one-third the time on average compared to Be My Eyes calls answered by a live Microsoft agent (4 minutes on average for Be My AI vs. 12 minutes on average for live agent support).
  • Satisfaction: customer satisfaction ratings have improved with the implementation of Be My Eyes in Microsoft’s Disability Answer Desk with interactions averaging 4.85 out of five stars.

Github Copilot

In other AI Accessibility news, I’ve been reading about Github Copilot. I’m generally in favor of automation, to a degree. In the early days of the web, I was an old school HTML coder. Back when we still built page layouts using table tags (it was pretty terrible but we didn’t know better yet). I remember when the first WYSIWYG editors started coming out in the 90s. The first time I saw Dreamweaver I was simultaneously stoked and horrified. Sure, it made it easier for anyone to build out web pages. Unfortunately, it also generated so much unnecessary, nested, bloated HTML.

Fast forward to today. GitHub describe their Copilot service as an “AI pair programmer.” Examples on their website show it writing whole functions from a comment or a name. Unfortunately, many of Copilot’s suggestions include serious accessibility bugs. Developer Matthew Hallonbacka posted about his findings as they relate to:

  • Alt Attributes
  • Identifiable Links
  • Focus States
  • Spans that should be buttons
  • Color contrast ratios

The danger is that developers will accept code suggestions, assuming they are valid. Be cautious when using Copilot. If you’re expecting a certain type of suggestion but receive one with extra attributes, take the time to look up those attributes. Don’t use the code until you understand what every part of it does.

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Published 2023/11/07

Sounds Like Misophonia

National Disability Employment Awareness Month just ended, but it’s on my mind all year long. I’m making this post in the hope that it will help someone else. Or help some folks better understand me and my non-apparent disabilities.

Misophonia

The most recent episode of The Allusionist podcast hits home for me. It tackles two topics I identify with: misophonia and alexithymia. I’ve always been more sensitive to sensory input (sounds, scents, visuals – especially flashing lights and shaky cam). Over a decade ago I made the connection with misophonia for my auditory issues. All the pieces are falling into place now that I’ve finally been diagnosed with both autism and ADHD. If I ever snapped at you or seemed preoccupied during a meal, or when you were maybe drumming on the back of the car seat I was sitting in (hello my musician friends), this is why.

being over-responsive to sensory information, more tuned into sensory information, and more likely to apply meaning or context to sensory information, and that is really a very common feature in both autism and ADHD and therefore it predisposes that person to develop misophonia

Dr. Jane Gregory

I’ve particularly struggled with the sounds of other people eating. I lived with one partner who clanged cutlery against his teeth and it absolutely enraged me, which made me feel awful. Then I worked for a company that had a cafeteria and expected employees to sit together to eat lunch. The acoustics and lighting in the space were so overwhelming it nearly brought me to tears. I opted to take a daily lunch walk instead and quickly eat at my desk afterward. I’ve developed these coping methods over the years. Avoidance or noise canceling headphones are my main tools.

Alexithymia

Alexithymia is the thing I don’t have a handle on yet. I remember being frustrated when a therapist would ask me to describe my feelings or where in my body I felt them. I have no idea. But now I know *why* I have no idea.

“Alexithymia is a neuropsychological phenomenon characterized by significant challenges in recognizing, expressing, and describing one’s own emotions. It is associated with difficulties in attachment and interpersonal relations. While there is no scientific consensus on its classification as a personality trait, medical symptom, or mental disorder, alexithymia is highly prevalent among individuals with autism spectrum disorder (ASD), ranging from 50% to 85% of prevalence.”

The Book

This book contains everything I wish I’d known when I was a teenager, hiding a giant whirring walkman in the pocket of my school uniform so that I could block out the sounds of my classmates clicking through all the colours in their four-pens. It’s not just coping strategies (although there are plenty of those), it’s also full of ideas to help your brain make new associations with sounds, which brings down the intensity of your reactions. I cover some of the exciting research that’s happening in the world of misophonia, connect you with your inner miso child, help you deal with big emotions and embrace the meerkat within. Adeel Ahmad shares stories from our volunteers who worked through the book while it was being written. There are several out-of-date pop culture references, and you’ll be happy to hear that my editors and early readers very firmly encouraged me to remove the rest of them.

Dr. Jane Gregory: Sounds Like Misophonia
Sounds like misophonia banner with cover of the book. How to stop small noises from causing extreme reactions by Dr. Jane Gregory with Abdeel Ahmed published by Green Tree
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Published 2023/11/06

Disability Employment Awareness

Somehow it’s already November. But every October, it is National Disability Employment Awareness Month (NDEAM). This celebrates the contributions of America’s workers with disabilities. And showcases supportive, inclusive employment policies and practices that benefit employers and employees. The Office of Disability Employment Policy (ODEP) chose “Advancing Access and Equity” as the theme for NDEAM 2023.

I shared these resources within my company at our monthly Accessibility Community of Practice meeting:

I also shared the good news that civil rights litigator Karla Gilbride was sworn at the U.S. Equal Employment Opportunity Commission. The role was vacant as she waited a year and a half to be confirmed. She will lead the EEOC’s critical litigation efforts on behalf of workers accusing their employers of discrimination based on race, sex, age, disability, and other characters. Gilbride is blind and the first person with a known disability in the role of general counsel at the EEOC. This is in line with our “Nothing About Us Without Us” motto and I’m glad of it.

Visit Global Disability Inclusion for more information! On the history of disability employment awareness in the United States, and some of the stigma still surrounding it.

Collage of arrows in various colors pointing forward, with images of disabled people at work. The text reads “Advancing Access & Equity, National Disability Employment Awareness Month, Celebrating 50 years of the Rehabilitation Act of 1973.” Also #NDEAM, #RehabAct50 and dol.gov/ODEP.
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Published 2023/10/15

Getting to Know WCAG 2.2

First, what is WCAG:

The Web Content Accessibility Guidelines (WCAG) are part of a series of web accessibility guidelines published by the Web Accessibility Initiative (WAI) of the World Wide Web Consortium (W3C), the main international standards organization for the Internet. They are a set of recommendations for making Web content more accessible, primarily for people with disabilities—but also for all user agents, including highly limited devices, such as mobile phones.

Wikipedia

WCAG Version 1.0 was published in May of 1999. I’d already been a front end web developer for several years at that point. I recall thinking these guidelines were a great idea. Even early on, I understood the inequity of the web and barriers to access. At that time, it was still somewhat rare to have access to the internet at all, via dialup or DSL. But those who did have internet access ran into barriers created by inaccessible Flash files, for example.

As web technologies evolved, the guidelines were updated. WCAG 2.0 was published in December 2008. Nearly a decade later, WCAG 2.1 was published in June of 2018. And, as of October 5th, the WCAG 2.2, is finally official! For those following this closely, it’s felt like a game of Chutes and Ladders. WCAG 2.2 went up the ladder to reach the Candidate Recommendation (CR) phase more than once in the last couple of years. Only to be knocked back down the slide to be reworked.

Initially, Focus Visible was going to bump up from Level AA to Level A in WCAG 2.2. I was thrilled about this. When there are multiple elements on a webpage, visible focus helps highlight which element has the keyboard focus. This helps users who rely on a keyboard to navigate. It shows them which element the keyboard will interact with. Users with attention or short-term memory limitations also benefit from a visual cue to where focus is located. Unfortunately, it’s remaining at Level AA. I’m not the only one disappointed by this. Despite that, other gains have been made.

Level A

  • 3.2.6 Consistent Help: Certain help mechanisms that are repeated on multiple web pages must occur in the same relative order to other page content, unless a change is initiated by the user.
  • 3.3.7 Redundant Entry: Information previously entered by or provided to the user that is required to be entered again in the same process must be: auto-populated or available for the user to select.

Level AA

  • 2.4.11 Focus Not Obscured: When a user interface component receives keyboard focus, the component must not be entirely hidden due to author-created content.
  • 2.5.7 Dragging Movements: All functionality that uses a dragging movement for operation must be achievable by a single pointer without dragging. Unless dragging is essential or the functionality is determined by the user agent and not modified by the author.
  • 2.5.8 Target Size: The size of the target for pointer inputs must be at least 24 by 24 CSS pixels (with some allowable exceptions).
  • 3.3.8 Accessible Authentication: A cognitive function test must not be required for any step in an authentication process, unless specified criteria are met.

Level AAA

  • 2.4.12 Focus Not Obscured (Enhanced): When a user interface component receives keyboard focus, the focus indicator SHOULD NOT be hidden at all (even partially) by author-created content.
  • 2.4.13 Focus Appearance: When the keyboard focus indicator is visible, an area of the focus indicator should meet specified size and color contrast requirements.
  • 3.3.9 Accessible Authentication (Enhanced): A cognitive function test should not be required for any step in an authentication process, unless there is an alternative method without a required cognitive test or there is a mechanism to assist the user.

Lastly, the obsolete 4.1.1 Parsing has been removed altogether.

The folks at Intopia have already published an updated WCAG 2.2 Map. The map provides an overview of WCAG in a visual format, breaking down success criteria by level of conformance. Their accompanying article is helpful as well.

The WCAG 2.2 Map featuring all success criteria laid out around four quadrants for Perceivable, Operable, Understandable, and Robust.
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Published 2023/09/06

International Color Blind Awareness Day

September 6th is International Color Blind Awareness Day. It was John Dalton’s birthday. He was one of the first scientists to study the condition and to make strides in color blindness research.

Color blindness impacts 1 in every 12 men and 1 in every 200 women. Most color blindness is inherited genetically. People often become aware of their condition in childhood. However, some people may not realize they are color blind simply because they are not aware that others see color differently. That’s where testing comes in. There are a number of color blind tests online. Eye doctors can also administer testing. The most common type of color deficiency test is the color plate test.

Ishihara test plate to test for color vision deficiency

Color contrast between text and background is important. It affects many people’s ability to perceive the information. Colors with poor contrast will increase the difficulty of navigating, reading, and interacting with websites and apps. Good design includes sufficient contrast between foreground background and colors. Not just for text but also for images links, icons, and buttons. This is an evergreen (pun intended) post about the importance of color contrast in digital accessibility.

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Published 2023/08/25

August Accessibility News Round-Up

Some fun news for a Friday! Writer and wheelchair user Sophie Morgan enjoyed the first wheelchair-accessible safari in South Africa’s Klaserie National Park. “The African bush and all of its delights are just waiting to linger in the memories of those who are able to experience her. Now, the world’s first luxury wheelchair-accessible safari is ensuring that privilege can belong to everyone.”

In the US, here are 10 Wheelchair-friendly Trails Through the Country’s Best National Parks. These accessible national park trails are suitable for people using wheelchairs, scooters, crutches, and walkers.

In my home state, our Great Minnesota Get-Together (State Fair) started just yesterday, Thursday August 24th, 2023. And runs through Labor Day, September 4th, 2023. This year they’ve made some improvements to make it even more inclusive. Their accessibility guide provides information about:

  • Mobility options, including electrical outlets for recharging electric mobility scooters
  • ASL interpreting services
  • Captioning services
  • Audio description services
  • Sensory friendly visits
  • Service animals

Last month was Disability Pride Month. It’s a time for us to celebrate within the disability community, sure. But also to put the spotlight on some challenges we face. In the case of athlete Alex Parra, it is the high cost of athletic prosthetics:

When I was told that a running blade was going to cost $35,000 I thought I was never going to be able to run again. My life changed when I received my running blade from the Challenged Athletes Foundation. Not from my medical provider or from the help of insurance but from a non profit that was willing to help

As time went on I realized there needs to be change so I wanted to bring awareness to the disability community and how much that we have to spend on any disabled equipment or medical devices that we NEED.

So I wanted to run a Marathon on crutches. Although I didn’t finish the 26 miles (16 miles total) I was still able to accomplish something that I never thought I would’ve been capable of doing

This would not have been possible without everyone’s love and support along the way so truly from the bottom of my heart thank you. With your help we have been able to raise a total of $2500 and bring change along the way!

Alex Parra


Last but not least, I love this silent disco story. Vibrating haptic suits give deaf people a new way to feel live music. Made possible by Music: Not Impossible. An off-shoot of Not Impossible Labs, which uses new technology to address social issues like poverty and disability access. A recent event at Lincoln Center for the Performing Arts called “Silent Disco: An Evening of Access Magic” showcased the suit’s potential.

Concert goers dancing at the Silent Disco dance party at Lincoln Center, New York City on Saturday, July 1, 2023. Haptic suits designed for the deaf community were provided by Music: Not Impossible.
Lanna Apisukh for NPR
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Published 2023/07/11

Disability Pride Month 2023

Disability Pride Month is celebrated every July. It is an opportunity to celebrate the Americans With Disabilities Act. July 26th will mark the 33rd anniversary of the Americans with Disabilities Act. A lot has happened since the ADA was signed into law. In theory it prohibits discrimination against people with disabilities in several areas, including employment, transportation, public accommodations, communications and access to state and local government’ programs and services. Unfortunately, we have a long way to go in practice. 33 years later we have Section 752 of the Consolidated Appropriations Act of 2023. This signals a new chapter in the pursuit of digital accessibility for federal agencies.

“The federal government can be the exemplar and catalyst for private- and public-sector accessibility by continuing to prioritize the employment of people with disabilities while providing the appropriate accessible infrastructure that facilitates our success.”

Anil Lewis, executive director of blindness initiatives for the National Federation of the Blind

And just as with June’s Pride month, organizations should ensure that any gestures they make aren’t performative, empty ones. Sheri Byrne-Haber made a great list of Dos and Don’ts. 10 things to think about before organizations “celebrate the ADA” July 26th.

ADA 33 (1990-2023) Americans with Disabilities Act. Celebrate the ADA! July 26, 2023
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Published 2023/06/26

June Accessibility News Round-Up

In my last post I mentioned that June is National Migraine and Headache Awareness Month. After, I began physical therapy with a PT who specializes in headaches, and stayed overnight in a sleep lab. That visit confirmed my sleep apnea and need to look into Continuous Positive Airway Pressure (CPAP) machines and CPAP alternatives. There have been other big accessibility topics this month.

Not all wounds are visible. PTSD Awareness Month.
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Published 2023/06/04

An Invisible Disability

June is National Migraine and Headache Awareness Month.

I have a personal connection to this sort of chronic pain. I’ve had migraines since I was a teenager. Thankfully, those tapered off in my 30s for the most part. But last November I started having a headache that never stopped. After two visits with my primary care doctor, I was referred to neurology in December. I booked the first available appointment with a headache specialist. That appointment was May 31st. It has been an awfully long time to wait but I want to gush about how great specialists are. The woman who saw me really knows her stuff. I finally have a treatment plan in place. It’s not going to be easy but I feel hopeful for the first time in a while. She confirmed my suspicions. My occipital nerve is inflamed. Once aggravated it can be difficult to calm down.

  • I’ve started taking amitriptyline daily before bed, and will slowly increase the dosage on a schedule.
  • June 1st I received an occipital nerve block injection in the back of my skull and trigger point injections in my neck and shoulders. A cocktail of pain killers and prednisone.

The specialist made referrals for:

  • A sleep study (consultation is this week)
  • A TMJ specialist (need to start wearing my night guard again)
  • Physical therapy (first appointment is coming up)

I like posting about these topics to raise awareness, and it gets people talking and sharing their experiences. But I want to point out the tremendous amount of privilege I have. I’ve got great health insurance through my employer, a flexible work schedule, and a reliable car. And it still took that long to get a treatment plan in place. It’s so much harder for folks who don’t have the advantages I’ve got.

June is National Migraine & Headache Awareness Month
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