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Sharyn Morrow, CPACC Posts

At the End of Sight

We meet Andrew Leland as he’s suspended in the liminal state of the soon-to-be blind: he’s midway through his life with retinitis pigmentosa, a condition that ushers those who live with it from sightedness to blindness over years, even decades. He grew up with full vision, but starting in his teenage years, his sight began to degrade from the outside in. Soon— but without knowing exactly when—he will likely have no vision left.

This is Love podcast


Andrew Leland talks with Phoebe Judge about slowly losing his eyesight. He was in high school when he received his diagnosis of the degenerative eye disease retinitis pigmentosa, also known as RP. “It was like, ‘I’m going out in the woods with my friends at night. And oddly enough, I’m bad at it.’” Full transcript of the podcast.

Andrew Leland’s memoir, The Country of the Blind, was a finalist for the Pulitzer Prize. I chose to listen to the audiobook version, narrated by the author himself, and found him to be incredibly charismatic and engaging.

Yellow book cover for Pulitzer Prine Finalist The Country of the Blind, a Memoir at the End of Sight by Andrew Leland

In The Country of the Blind, Andrew Leland tells the story of his gradual transition into the blindness community with sensitivity and insight. He vividly describes his new sensory perceptions and emotions and outlines controversies about the training of the blind. His experiences will resonate powerfully with those in the autism community and beyond. A valuable book.

Temple Grandin

Not long after I found Andrew’s book, I encountered a non-fiction film about the same topic. I missed its brief release in theaters but the film will be streaming December 17th, 2024.

When three of their four children are diagnosed with retinitis pigmentosa, a rare and incurable disease that leads to severe visual impairment, the Pelletier family’s world changes forever. In the face of this life-altering news, Edith Lemay, Sébastien Pelletier and their children set out on a trip around the world to experience all its beauty while they still can. As they fill their memories with breathtaking destinations and once-in-a-lifetime encounters, the family’s love, resilience and unshakeable sense of wonder ensure that their uncertain future does not define their present.

National Geographic: Blink

From the Academy Award-Winning Team behind 'Navalny.' National Geographic Documentary Films Blink. Don't lose sight of what matters.
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The Personal is the Political

This isn’t my usual year-end post. The mood has been bleak in the US, post-election. The incoming administration is openly hostile to people with disabilities, among many other marginalized groups.

Project 2025 takes a wrecking ball to federal measures that address real issues disabled people face in accessing critical supports and services. If even only some of the policies outlined here are fully enacted or required by executive order, disabled people would face insurmountable hurdles to living and participating in their communities.

Center for American Progress

Ahead of the election, a group of talented individuals pulled together illustrated panels explaining the dangers of Project 2025. And the National Urban League also posted about its potential impacts.

Stop Project 2025

Despite Trump’s win, we can’t throw up our hands and give up after inauguration day. It’ll be up to us to push back.

Together we will need to do what we can to protect us. Protect our immigrant friends, family, and neighbors. Protect reproductive freedom and LGBTQ rights. Protect privacy and guard against surveillance. And protect peaceful protest. The 2017 Trump resistance playbook is out. Community organizing is in. We need better plans moving forward. To focus our energy locally. And support mutual aid networks near us.

Update: I came across this helpful resource for Some Actions That Are Not Protesting or Voting

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Disability, Culture, and Creativity

I’m a long-time fan of Gaelynn Lea. She is a musician, public speaker, and disability advocate from my home state of Minnesota. Recently, she appeared in a video featured in the closing ceremonies of the 2024 Paralympics. Less recently (but also wonderfully) she delivered an NPR Music Tiny Desk Concert.

A crowd of disabled musicians and athletes gather at a skate park in front of an ocean beach

The TPT series Art + Medicine explores healthcare through story, song and the arts. Hosted by Drs. Jon Hallberg and Tseganesh Selameab. This series is a co-production of TPT-Twin Cities PBS and the Center for the Art of Medicine at the University of Minnesota Medical School.

Gaelynn Lea’s episode about disability, culture, and creativity was nominated for an Upper Midwest Emmy. Artists and healthcare clinicians create alternative perspectives on disability, through stories and performances, and redefine what we perceive as normal. Watch the episode in full on the TPT website.

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Disability Pride Month 2024

Disability Pride Month takes place each year in July. I follow a lot of other accessibility professionals and disability activists and either learn a lot or experience validation (or both) from their posts, especially during the month of July. One post I came across recently really had me nodding my head. Celia Chartres-Aris and Jamie Shields reached out to disabled people around the world for ‘The Big Ableism Survey.’ They asked participants how they really felt about ableism, how ableism affected them, how they dealt with internalized ableism and more.

  • 95% of disabled people have experienced ableism
  • 99% of disabled people believe that non-disabled people need more training and education on Ableism.
  • Only 1.5% of disabled people have never experienced internalized ableism.
  • Only 6.6% of disabled people have never experienced mental health challenges as a direct result of their disability.

Their site has the full report in multiple formats. It is worth your time.

July Disability Pride Month
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X marks the spot

In 2018, Minnesota became the sixth state in the US to permit nonbinary designations on state ID. Early in 2020, I realized my drivers license would be up for renewal and looked forward to changing my gender marker. Then COVID hit.

In June 2020, I had the option to renew my DL online, as it was. Or go in person to make any changes. At the time, we were still a year away from a COVID vaccine so I chose the physically safer option. But today, the wait was over. I was able to quickly change my gender designation to nonbinary. And update my photograph (my hair color and eyeglasses have changed 5 or 6 times in the last 8 years).

Since my last drivers license renewal, I’ve also been formally diagnosed with Autism and ADHD.

Studies suggest that individuals with gender and sexual identities outside the cis-hetero binary were also three to six times more likely to have a diagnosis of autism.

The Swaddle: The Link Between Neurodivergence and Queerness, Explained

This all serves to help me understand myself and feel more confident in myself. Happy Pride, all!

Person holding a nonbinary flag over the head with stripes in yellow, white, purple, and black
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Autism Awareness Month

This is my first April celebrating Autism Awareness / Acceptance month since I was formally diagnosed with autism myself. I believe self-diagnosis is perfectly valid, but I wanted to learn more. Not just for myself, but for my community. Last year I worked with an incredible neurodiversity affirming clinician. She was excited to dive in and learn about my wiring. She helped me understand more about how my neurocomplexity impacts my personal and professional life. In my professional life, in the accessibility space, I continue to encourage others to learn more about neurodivergence. And provide guidance about how to support neurodiversity in the workplace.

Two main tips:

  • Communicate as clearly as possible. Ellie Middleton posted a wonderful video on how to give neurodivergent friendly instructions. It’s short and simple! Please watch it.
  • Be accepting of autistic (or other) behaviors that might deviate from the norm. Personally, I used to expend SO much energy attempting to mask to fit in while in shared office spaces. Working remotely has allowed me to channel that energy to focus on the work itself. But not everyone is so lucky. To learn more about masking, check out autistic reporter Eric Garcia’s great interview with autistic social psychologist Devon Price, PhD. The timing worked out perfectly. I ordered a copy of Devon’s book, Unmasking Autism: Discovering the New Faces of Neurodiversity, and it arrived just now, on World Autism Day.

I’ve been working in tech for 30+ years at this point. But many autistic people experience high rates of unemployment and underemployment compared to adults with other disabilities and adults in the general population. This needs to change. Sustainable progress will require a real, measurable commitment to neuroinclusion. Which includes working with autistic and other neurodivergent people to foster lasting change.

A book resting on a yellow chair. The cover reads Discovering the New Faces of Neurodiversity, Unmasking Autism by Devon Price, PhD, author of Laziness Does Not Exist
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Celebrating Mobility and Inclusion

International Wheelchair Day was first launched in 2008 and is observed every March 1st. Wheelchair user Nabila Laskar says the day’s goals are:

  • To enable wheelchair users to celebrate the positive impact a wheelchair has in their lives so that they can access employment, participate in the community, get involved in social activities and more.
  • To celebrate the great work of millions of people who provide wheelchairs, who provide support and care for wheelchair users and who make the world a better and more accessible place for people with mobility issues.
  • To acknowledge and react constructively to the fact there are many tens of millions of people in the world who need a wheelchair, but are unable to acquire one.
Colorful illustration of a person in a wheelchair with word bubbles exclaiming March 1st International Wheelchair Day

Progress

In 2023, many wheelchair users took to social media. They expressed the impact their mobility devices have on their freedom and quality of life. Here are 10 of their reflections. Last year I was also introduced to a cool company called Izzy Wheels. Founded by two sisters who creates cool wheelchair covers so that wheelchair users can customize their look.

In the past, I’ve also posted about off-road wheelchairs being made available in public parks. From those in my own state of Minnesota, to the beaches of Oregon and beyond. Unfortunately wheelchair users still face many frustrations. Especially when traveling by air.

Problems

Last Fall, a video went viral of an American Airlines baggage handler. Showing a passenger’s wheelchair sliding down a jet bridge chute. It crashed into a metal barrier, flipped over and tumbled onto an airport tarmac.” Sadly, this is not an uncommon occurrence.

In 2022, the 10 largest U.S. airlines lost, damaged or destroyed more than 11,000 wheelchairs and scooters, according to the Department of Transportation. That represents 1.5% of all wheelchairs and scooters boarded onto planes. 

CBS News

When an airline damages, loses, or delays a passenger’s wheelchair, it is a significant problem. It endangers that person’s health and can seriously limit their mobility and independence. Just last month, U.S. Transportation Secretary Pete Buttigieg announced a new proposed rule from the U.S. Department of Transportation (DOT) that would ensure airline passengers who use wheelchairs can travel safely and with dignity. This proposed rule would be the biggest expansion of rights for passengers who use wheelchairs in the United States since 2008.

Potential Solutions

The proposed rule would take major actions in three key areas: 

  1. Penalties and remedies for wheelchair mishandling 
  2. Safe, dignified, and prompt assistance 
  3. Improved standards on planes 

It’s unclear if this was prompted by Senator Duckworth’s MOBILE Act from 2023. Whatever the case may be, I hope for an outcome that will lead to more accountability and accessibility for travelers with disabilities.

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Against Technoableism

2023 has been a great year for books in the disability space. Previously, I posted about Sounds Like Misophonia by Dr. Jane Gregory. Most recently, my copy of Against Technoableism arrived.

When bioethicist and professor Ashley Shew became a self-described “hard-of-hearing chemobrained amputee with Crohn’s disease and tinnitus,” there was no returning to “normal.” Suddenly well-meaning people called her an “inspiration” while grocery shopping or viewed her as a needy recipient of technological wizardry. Most disabled people don’t want what the abled assume they want—nor are they generally asked. Almost everyone will experience disability at some point in their lives, yet the abled persistently frame disability as an individual’s problem rather than a social one.

The MIT Press Bookstore

Technology needs to do more for people with disabilities. Ashley Shew argues that it’s not the individuals who need “fixing,” it’s their environment. The author is participating in an upcoming free talk. The ITS Technoableism seminar series presents: Ashley Shew on Monday, January 15th, 2024. She was also a guest on The Disability Rights Florida podcast last month.

Against Technoableism: Rethinking Who Needs Improvement (A Norton Short)

Prior to that, the most recent addition to my non-fiction book stack was The View From Down Here: Life as a Young Disabled Woman by journalist Lucy Webster. In her own words, it is “a memoir exploring what it’s like to live at the intersection of ableism and sexism, how these forces have shaped me, and how society often fails to see disabled women as women at all.” Get the book and sign up for her newsletter!

The View From Down Here: Life as a Young Disabled Woman By Lucy Webster book cover Out Sept 2023

Skipping back to October, a couple of significant things occurred. After years of wondering, I was formally diagnosed with autism and ADHD. On the same day I had my final session with my fantastic clinician, a book I pre-ordered arrived. And, in the most ADHD move ever, another copy of the same book showed up the next day. Apparently, I’d pre-ordered it two days in a row without realizing it. That book was Unmasked: The Ultimate Guide to ADHD, Autism and Neurodivergence by Ellie Middleton. Thankfully, I was able to give the second copy to a friend who has been pondering her own neurodivergence.

“Learning the way my brain works has changed everything for me,” she says, and describes herself as almost being a poster girl for what can happen when you get the answers you need.

Ellie Middleton BBC Access All
Author Ellie Middleton grinning while holding a copy of her book Unmasked: the ultimate guide to ADHS, autism, and neurodivergence
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IDPD 2023

Today is International Day of Persons with Disabilities (IDPD); a United Nations day that is celebrated every year on the 3rd of December. The theme for 2023 is ‘United in action to rescue and achieve the sustainable development goals for, with and by persons with disabilities.’

Given the multiple crises we are facing today, the world is not on track to reach numerous Sustainable Development Goals (SDGs) targets by 2030. Preliminary findings from the forthcoming UN Disability and Development Report 2023 indicate that the world is even more off-track in meeting several SDGs for persons with disabilities.

Our efforts to rescue the SDGs for, with, and by persons with disabilities, need to be intensified and accelerated, given that persons with disabilities have historically been marginalized and have often been among those left furthest behind.

A fundamental shift in commitment, solidarity, financing and action is critical. Encouragingly, with the adoption of the Political Declaration of the recent SDG Summit, world leaders have recommitted themselves to achieving sustainable development and shared prosperity for all, by focusing on policies and actions that target the poorest and most vulnerable, including persons with disabilities.

United Nations
Ugandan Sign language alphabet drawn on the wall of the Kamurasi Demonstration School in Masindi, Uganda.

Make Disability Advocacy Part of Your Daily Life

From Meryl Evans:

  1. Listen to the voices of people with disabilities.
  2. Be yourself. Always.
  3. Provide two modern communication options always. Online and in person.
  4. Avoid assumptions and ask. Meryl’s example: Getting me an ASL interpreter without asking will deprive someone else who needs the interpreter. There’s a shortage of interpreters. Let’s make sure the right people have access to them.
  5. Understand one person does not represent an entire disability category.
  6. Involve people with disabilities from start to finish and beyond. Pay them for their time. Turning off the sound does not mimic the experience of a person who depends on captioning every day. Refer to No. 4 as companies and product development often make assumptions.
  7. Hire qualified people with disabilities. Data shows that people with disabilities tend to be the most loyal and best workers who bring in more revenue for companies who hire them. The hiring process needs to change.
  8. Make progress with accessibility every day. It can be small steps like adding alternative text (image descriptions) to images. Make captions part of your video creation process.
  9. Skip using overlays on your website to fix accessibility. This isn’t making progress. It’s a step backward.
  10. Avoid hiring speakers who know little about accessibility and disabilities. Some people with disabilities aren’t qualified to speak on these topics.
  11. Ensure XR, virtual reality, and augmented reality are accessible.

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Artificial Intelligence & Accessibility

Since November 2023, Microsoft Disability Answer Desk callers who are blind or low vision can now use Be My AI™ to handle all types of customer service calls. Everything from Excel spreadsheet formulas to interpreting product instructions and diagrams, rebooting a laptop or installing and updating software, and much more.

Four smartphone screens are displayed to demonstrate the user experience walk-through of connecting with Be My AI™ via Microsoft’s Specialized Help profile in the Be My Eyes app. The first smartphone screen on the far left shows the Microsoft company profile in Be My Eyes. The second smartphone screen shows the screen that appears when a blind user selects “Chat with Be My AI.” Be My AI™ sends a message to the users that reads, “Hello! This is Be My AI™ from Microsoft. How can I assist you today?” The third screen shows the conversation with Be My AI™ continued, where a user asks, “How do I disable Microsoft Outlook?” The fourth and final smartphone screen shows the smartphone camera pointing its rear-facing camera onto a Microsoft Outlook inbox on a computer desktop screen.

This is the first use of AI accepting image inputs to augment traditional customer service for people with disabilities. The global deployment meets what Be My Eyes refers to as the 3S Success Criteria™:

  • Success: a 90% successful resolution rate by Be My AI™ for Microsoft customers who try it. Put another way: only 10% of consumers using AI interactions are choosing to escalate to a human call center agent.
  • Speed: Be My AI™ solves customer issues in one-third the time on average compared to Be My Eyes calls answered by a live Microsoft agent (4 minutes on average for Be My AI vs. 12 minutes on average for live agent support).
  • Satisfaction: customer satisfaction ratings have improved with the implementation of Be My Eyes in Microsoft’s Disability Answer Desk with interactions averaging 4.85 out of five stars.

Github Copilot

In other AI Accessibility news, I’ve been reading about Github Copilot. I’m generally in favor of automation, to a degree. In the early days of the web, I was an old school HTML coder. Back when we still built page layouts using table tags (it was pretty terrible but we didn’t know better yet). I remember when the first WYSIWYG editors started coming out in the 90s. The first time I saw Dreamweaver I was simultaneously stoked and horrified. Sure, it made it easier for anyone to build out web pages. Unfortunately, it also generated so much unnecessary, nested, bloated HTML.

Fast forward to today. GitHub describe their Copilot service as an “AI pair programmer.” Examples on their website show it writing whole functions from a comment or a name. Unfortunately, many of Copilot’s suggestions include serious accessibility bugs. Developer Matthew Hallonbacka posted about his findings as they relate to:

  • Alt Attributes
  • Identifiable Links
  • Focus States
  • Spans that should be buttons
  • Color contrast ratios

The danger is that developers will accept code suggestions, assuming they are valid. Be cautious when using Copilot. If you’re expecting a certain type of suggestion but receive one with extra attributes, take the time to look up those attributes. Don’t use the code until you understand what every part of it does.

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